Ticketing blunder: Spicejet slapped with Rs 30,000 penalty over rerouting error

SpiceJet has been ordered by a Mumbai consumer commission to compensate a senior citizen with Rs 25,000 for mental distress and Rs 5,000 for legal costs, due to an incorrectly issued ticket during a rerouted journey in December 2020. Despite acknowledging the airline's efforts to reroute after a flight cancellation, the commission cited “deficient service and negligent behaviour.